All sales are final on custom signs. ROW Signs & Graphics will only accept returns if the item was damaged or lost in transit, which is subject to review. Exchanges for different size, color, or custom characters cannot be made. Changes or order cancelation can only be done if a sign is still in the pre-production phase of our order fulfillment process.
Can I cancel or change my order?
Yes, an order can be canceled or changed only if done so pre-production. Customers should contact us immediately at email@example.com to change characters on a sign, sign size, sign color or sign lettering color. If a customer requests an update or change in characters, size or color after a sign has already been placed into production the accommodation cannot be met.
How do I get my money back for a canceled order?
Only if an order is canceled during pre-production does the following apply:
- If the item has not entered the production phase, it can be canceled.
- Please allow the usual banking time for refunds to appear on your credit card statement. Often this will be just a few days.
- If you paid by Credit Card, credit will be applied to the card used to place the original order. Please check the date on the credit card originally used. If the card is expired, the credit will not process.
- If you paid by Paypal or Venmo, credit will be applied to the account used to place the original order.
My order was damaged in shipment.
Items that are shipped out from ROW Signs & Graphics are in new condition. If a package is delivered to you in damaged condition, you have the option of refusing delivery of a package with obvious damage. If you do receive a damaged package, please send an email to firstname.lastname@example.org. We will contact the Carrier and file a damage claim. Do save all boxes and packing material for inspection by the Freight Carrier. Once a damage claim is made and accepted with the Carrier, a claim number is generated. At that time, ROW Signs & Graphics will work on re-processing the order for the lost or damaged items.
Please contact us when you need assistance in resolving a damage claim. We want this to be as painless as possible. These situations do happen, and we are experienced in resolving damage claims.
You sent me the wrong item!
Please contact us immediately at email@example.com regarding any mistakes on your order. We need to hear about problems within 3 days of order receipt.